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TERMS & CONDITIONS

Thank you for shopping at Reveal Fragrance Company. We are committed to providing you with high-quality products and excellent customer service. Please read our Shipping & Returns Policy carefully to understand how we handle shipping, returns, and exchanges.

 

Shipping Information

1. Order Processing Time:

  • Orders are typically processed and shipped within 1-3 business days of receiving payment.

  • Please note that processing times may be longer during busy periods or promotions.

2. Shipping Methods:

  • We offer a variety of shipping options during checkout, including standard and expedited shipping.

  • Shipping costs and estimated delivery times are provided at the time of purchase.

3. Shipping Destinations:

  • We currently ship to addresses within [list of countries or regions you serve].

  • For international orders, please be aware that additional customs fees, duties, or taxes may apply, which are the responsibility of the recipient.

4. Tracking Your Order:

  • You will receive a shipping confirmation email with tracking information once your order has been shipped.

  • You can track the status of your shipment using the provided tracking number.

5. Lost or Delayed Shipments:

  • In the event of a lost or delayed shipment, please contact our customer support team for assistance.

  • We will work with our shipping partners to resolve the issue promptly.

Returns and Exchanges

1. Return Eligibility:

  • We accept returns of unused and unopened products within 30 days from the date of purchase.

  • To be eligible for a return, your item must be in the same condition as when you received it, with all original packaging.

2. Return Process:

  • To initiate a return, please contact our customer support team to obtain a return authorization (RA) number.

  • Include the RA number with your returned item to ensure prompt processing.

  • You are responsible for the return shipping costs unless the return is due to our error or a defective product.

3. Refunds:

  • Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will be applied to your original method of payment within a reasonable timeframe.

4. Exchanges:

  • We offer exchanges for damaged or defective items. Please contact our customer support team to arrange an exchange.

5. Return Address:

  • [Your Company Name]

  • [Return Address]

  • [City, State, Zip Code]

6. Customer Support:

  • If you have any questions or need assistance with returns or exchanges, please contact our customer support team at [customer support email].

Note: Reveal Fragrance Company reserves the right to refuse returns or exchanges that do not meet the specified conditions outlined in this policy.

 

Thank you for choosing Reveal Fragrance Company. We appreciate your business and are dedicated to ensuring your satisfaction with our products and services. If you have any questions or concerns, please do not hesitate to reach out to us.

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